Welcome to Prime Buy Direct Support.

We are here to assist and welcome your comments, feedback, or questions. You may use any of the following methods to contact us for assistance:

Contact Form – Please complete and submit the form to the right of your screen. All messages submitted by 4:00 PM CST weekdays are answered within the same business day. Messages submitted after 4:00 PM CST or on weekends or holidays are responded to the morning of the next business day.

Email – You may also send an email to service@primebuydirect.com. As with the Contact Form, all messages submitted by 4:00 PM CST weekdays are answered within the same business day, while messages submitted after 4:00 PM CST or on weekends or holidays are responded to the morning of the next business day.

Phone – If you prefer to speak directly with an associate, please call 469-794-8398 weekdays between the hours of 9:00 AM and 4:00 PM CST.

Chat – Live chat is available weekdays from the hours of 9:00 AM to 4:00 PM CST.

Thank you for your interest in Prime Buy Direct. We look forward to speaking with you.